Home  »  Company Reviews  »  Hotels

Hotels

Rating:
29 complaints

Hotels Icon

Hotels social reviews and reports. Join community by posting your own comments or complaints.

Hotels.com is an American company. The company specializes in providing of hotel accommodation all over the world. Hotels.com is headquartered in Dallas, Texas. Hotels.com offers a wide array of services such as reservation services, rental services, and so much more. Hotels.com provides its services through the network of websites and call centers. The company offers its customers one of the best database of accommodation in the Internet: chain hotels, hostels, self-catering properties, etc. Hotels.com provides a non-stop shopping source for amenities and availability and provides customers with lodging in busy periods.

Hotels.com operates its branch offices all over Europe. Please try to contact Hotels Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Hotels Complaints & Reviews

Hotels Reviews

The Gun ...
Hotels.com runaround

Reserved room at Golden Nugget (Las Vegas) for two nights through hotels.com on Dec 6, 2011. Found I could not make the trip; called to cancel reservation Dec. 8. Printed form sh...

#290272
Jan 19, 2012
28

Co919
Hotels.COM

I recently made a reservation using hotels.com via a actual phone call! Long story short, our hotel lobby had mice actually running in the lobby and HOTELS.COM refused to refund ou...

#289582
Jan 17, 2012
48

CrazyGeo...
Beware Hotels.com. I have been cheated.

On december 2, 2011, I made an reservation at the hotel Red Carpet Inn, Nassau, Bahamas, via hotels.com.They charged me $140.01 in advance. When I showed up at the reception ...

#280259
Dec 09, 2011
77

Polecat27
Hotels.com overcharged & customer service rots!

During recent travel, my son and I were delayed on our return. Knowing we'd need a room - and having a nearly dead phone battery - I made a quick call to hotels.com to get a b...

#272564
Nov 03, 2011
60

Richao1963
Hotels.com - scammers to take advantage of

I wanted to reschedule a reserved room for the following weekend due to an illness. I knew I was in for a battle because I was calling the very morning of the day I was to arrive.

#271568
Oct 30, 2011
55

Anonymous
Hotels.com Costs More!!!!

Hotels.com charged me $120.00 more than what it would have cost to book directly with the hotel. The receipt I was handed after staying at the hotel is what tipped me off.

#259696
Sep 03, 2011
109

Way2Mad
Hotels - Comfort Inn Near Universal Studios Hollywood is Nightmare Inn!

I booked a room in Comfort Inn Near Universal Studios Hollywood (actually on Vermont St, about 5-10 miles away) online for one night stay last week. There were actually a lot of ba...

#258012
Aug 26, 2011
109

Anonymous
Hotels - Missed connecting bus,due to traffic/customs

I recently taveled to toronto with the intent to go to niagara falls. i arranged my bus so that i wsould make the 11p connecting bus,however we missed the bus causing us to have to...

#257452
Aug 24, 2011
81

Lowndes24
Hotels.Com Scammed Me

Hotels.Com scammed me. Through their 800 number, I booked a room with two double beds, and per their policy paid for the room in advance. But when I called the hotel directly to co...

#257035
Aug 22, 2011
115

Anonymous
Hotels.com lied to me and didn't give me a credit I had coming

Hotels.com lie to you when you request a credit for a night not stayed in hotel. I checked out a day earlier Than booked for. They said I had to call them after I checked out...

#254955
Aug 12, 2011
182

Anonymous
Hotels - Charged fee for an emergency cancellation

We booked a hotel with hotels.com. The people we were going to visit were called away due to a family emergency.We wanted to change the reservation to a later date but they would n...

#248131
Jul 11, 2011
70

Anonymous
Hotels - Charged fee when emergency caused cancel

We booked a hotel through hotels.com two days later we found out the party we were to visit would not be there due to a family emergency.we understood there was a no return policy ...

#246792
Jul 03, 2011
90

Jgray
DO NOT BUY from Hotels.com

Purchased a hotel for 3 nights from hotel.com. showed up to hotel on night 1 at 4am(notified hotel morning of 1st nite purchased to let them know of my late arrival time). arrived ...

#246383
Jun 30, 2011
155

Cajuntx44
Hotels - Casino Hotel Shreveport La

I have stayed in all the casino Hotel In Shreveport La and I can give you a an idea of what they are like. To start there is Sams town . the room are fairly nice but they have no...

#241453
Jun 05, 2011
139

Pissedli...
Do Not Book with Hotels.com!!!

I made a reservation through hotels.com Only because I was led to believe that I would receive a rebate. I read and re-read the requirementsvery carefully. I even had the help of o...

#218514
Jan 27, 2011
356

Anonymous
Hotels.COM:: HIDDEN FEES & MORE EXPENSIVE ROOMS

Recently I have reserved a room through Hotels.com.. They charged me around 167$ for a single night.. Anyhow, during the checkout, the front desk asked me if I wanted a receipt.. I...

#204654
Oct 28, 2010
316

TraceyLH...
Hotels.com took money out of my bank without authorization

I went thru hotels.com to book a room at the embassy suites in downtown chicago and when i found that I couldn't check in to my room until 4pm i cancelled right then and there....

#192825
Aug 06, 2010
246

Skehoe
Hotels.com failed to book room

I had a bad experience with Hotels.com/Expedia (same company) over the 4th of July weekend.We were on a spontaneous road trip and hadn't booked any rooms in advance...

#188854
Jul 09, 2010
166

Anonymous
Hotels.com is inept and unprofessional

Hotels.com SUCKS and is DISHONEST. I called Hotels.com Customer Care one week in advance to advise I am extremely sick and cannot travel, henceforth I have to cancel my reservation...

#163083
Nov 29, 2009
234

Slaher
Hotels - Charged when no reservation existed

On August 27th, I called Hotels.Com to make a reservation. Just as I had provided all of my details, my cellphone dropped the call. I called back 2 minutes later and was told the...

#159388
Oct 15, 2009
262

Unhappyb...
Hotels.com

I tried booking my package online. When I saw that there was one bed for 4 travelers. I called the 800# on the web page. The Einstein who answered the phone informed me that the...

#157848
Sep 24, 2009
299

MAD King
Hotels - No Refund-The worst costumer service ever

We booked a hotel room at Days Inn in Melbourne, Florida for four nights through the website hotels.com. The hotel Days Inn was showing very high rated on the website hotels.com. A...

#157413
Sep 18, 2009
380

Aliciaz12
Scam! will not refund money owed to you (Hotels.com)

Tried for 3 weeks to get my refund. hours on phone with these people at hotels.com!! After prepaying for an oceanfront room and when arrived, there were no availability...

#150695
Jul 04, 2009
689

Kathryns
Hotels.com - did not initially honor cancellation

I booked a hotel through hotels.com on 7/19, then found a better deal two days later also with hotels.com. I booked the 1st reservation online, then called to book the new room, an...

#129941
Aug 01, 2008
371

Lpulos2002
Hotels - Lied About $50.00 Gas Card

They claim they will send you a $50.00 gas card but don't. Then when you call or e-mail, they ignore you. Their customer service stinks.We followed their company policy and boo...

#129398
Jul 28, 2008
394

CheerCra...
Hotels.com never booked by reservation - twice!

DO NOT use Hotels.com for your travel arrangements! Read on... I had to book a hotel in an area I wasn't too familiar with, because my boyfriend was in a wedding th...

#127802
Jul 17, 2008
280

Mustangg...
Hotels - Bad customer service both phone and corporate

I was unable to make a reservation that was made due to sand storm. The second night i showed up and it as canceled but i was charged anyway. I spoke to many different countries re...

#126874
Jul 09, 2008
388

Anonymous
Hotels.com took my money after I canceled

I made a reservation with hotels.com on the same day I made the reservation I was informed by my boss that he had already booked me a room for the business trip. I immediately call...

#113541
Feb 20, 2008
216

Tina_hills
Hotels.COM

Booked a hotel in Paris from Hotels.Hotel was horrible!!! The problems with the room were: no doorknob on the door just a big hole where the doorknob should be. We talk...

#108696
Dec 12, 2007
804
Reviews 1-29 of 29

Related Information

Hotels and Resorts
A resort is a place where people go as a rule to relax and recreate for holidays or vacations. These are places or even towns operated by a one owner. The most popular resort towns are Sharm el Sheikh in Egypt, Barizo of Spain, Cortina d'Ampezzo of Italy, Nice or French Riviera of France, to name just a few. As a rule resorts are placed in exotic areas, in the mountains or at the sea side and ocean. Resorts are sometimes misused to identify a hotel. However, the term resort means a broader range of services and amenities, besides food, drink, lodging, sports. Resorts also offer a larger number of lodgings and fancier entertainments than hotels. Hotels may constitute chains: when there are hotels of the same brand name in several cities or countries. All the large hotels operate restaurants in the same building. There are different types of hotels, like treehouse, cave, capsule, ice and snow, and underwater hotels. Hotels are usually built at most popular destinations, such as resorts, historic places, casinos, or at the railway and bus stations. For motorists on long journeys there are motels - small inns which offer direct access from the apartment to the vehicle. They are usually low-quality rooms with almost no facilities.

Featured Complaints