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This company is extremely dishonest and disrespectful. First and foremost, they do not honor their policy of offering one free night’s stay for ten nights booked. I had accumulated lots of nights toward a free stay. Then hotels.com closed my account for no reasons...
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1.4
#1129861
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I have booked twelve nights with Hotels.com via their app. The app occasionally advertises additional discounts off. I used that for a 4 night stretch and saved a total of $30.00 (over 4 nights). I went to redeem my free nights for staying 10 or more nights, and those...
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#1045375
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I booked one room in Hotel Bouregreg - Rabat; booking No. 133752561547 However, when I checked in,the receptionist said she did not receive any information from Hotels.com and ask me to pay in cash. I had troubles checking my mail at that time (***) then I had to pay...
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#1038350
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Online Review Review

Hotels
#623030
Don't fill in their online review at all. You'll start to get daily scam phone calls on the phone number you used.
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My husband and I were in dire need of a motel. We had had a long day and just needed to get off the road. I had recently bought an hotels gift card and used it at a hotel with out issue. So my husband had me do the same thing this day. I purchased the gift card with...
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1.4
#1013550
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I booked a hotel through Expedia and they got the dates wrong and it ended up costing us double for a room. Because there were other big events happening that same period of time. That's why I booked a month in advance. The Customer service people don't speak very good...
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4.5
I didn't like
  • Not applicable
#1008837
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already written but here it goes again I wanted to change my reservation from 12/7-12/9 to 12/8-12/10 bought insurance lady said good idea and for $10.00 I thought it was.called hotel to change dates they said I had to call hotwire called hotwire they said I had to...
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1.0
I didn't like
  • Really poor price guarantee policy
#962383
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I stayed at this hotel and after my tv would not work from the start and the a/c was very bad I decided to leave 1 day early be careful in fine print they will ask you for 400.00 deposit witch they will say they don't pay back for 2 1/2 months. when I went to get my...
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EER
EER

We have same experience. This has been reported to NY consumer affairs. We should contact each other and seek legal action against these scammers and also to the company that ...

1.0
I didn't like
  • Very bad and they keep your deposit
#960045
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As a customer, I was stolen from (over charged) and then lied to by Hotels.com. In a nutshell: I was overcharged for a hotel stay, promised a refund to match Priceline.com's quote, NEVER issued the refund, told there was no record of the refund, misquoted for...
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#914282
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On July 8, 2016, while on a trip to Germany, I called Hotels.com to book a hotel we would need in Munich for the night. I have used Hotels.com for many bookings over the years, and felt it was a company I could continue to trust for my hotel rental needs. I spoke...
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2.4
I didn't like
  • Bait-and-switch tactics
  • When they make a mistake it is your problem not theirs
#894409
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Booked hotel rooms through hotels.com. Got to the hotel and they had no record of it whatsoever but the hotel gladly booked us that evening. When I got my credit card statement I was charged by hotels.com and by the hotel. I phoned hotels.com and they put me on a fake...
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1.0
#892677
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