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already written but here it goes again I wanted to change my reservation from 12/7-12/9 to 12/8-12/10 bought insurance lady said good idea and for $10.00 I thought it was.called hotel to change dates they said I had to call hotwire called hotwire they said I had to call Allianz all of the calls involved transferring and long holds.bottom line the insurance was only good for a medical emergency which I was not told when I bought it.i will... Read more

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As a customer, I was stolen from (over charged) and then lied to by Hotels.com. In a nutshell: I was overcharged for a hotel stay, promised a refund to match Priceline.com's quote, NEVER issued the refund, told there was no record of the refund, misquoted for accepting a $40 voucher "instead of the refund," and then Hotels.com refused to listen to the recording of a phone conversation when I was promised the refund. Horrific customer service... Read more

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On July 8, 2016, while on a trip to Germany, I called Hotels.com to book a hotel we would need in Munich for the night. I have used Hotels.com for many bookings over the years, and felt it was a company I could continue to trust for my hotel rental needs. I spoke directly to a customer service representative and told him we were looking for a hotel in the immediate vicinity of English Garden in the center of Munich. After some amount of... Read more

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Booked hotel rooms through hotels.com. Got to the hotel and they had no record of it whatsoever but the hotel gladly booked us that evening. When I got my credit card statement I was charged by hotels.com and by the hotel. I phoned hotels.com and they put me on a fake hold while they pretended to call the hotel and said they wouldn't refund our money as the hotel (in hotels.com lie) "gave us 5 rooms". I WILL NEVER, EVER USE THIS SERVICE AGAIN. Read more

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I had a bad experience with Hotels.com on a foreign vacation. I booked 2 rooms in a foreign city, and was given the option to pay a 50% deposit on both rooms. When I was checking out of the hotel I discovered that neither deposit had been made. I had to pay full price there at check out. Later I discovered that someone had tried to make fraudulent purchases with my credit card number. A coincidence? I posted a bad review of my experience... Read more

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Booked a room in Jackson, Tennessee then needed to change the date. They charged me twice and won't reverse it. I finally got to talk with someone on the phone and couldn't understand a word she was saying. This really stinks. Do not use Hotels.com. They have some very questionable business practices. I have used them many many times before. I have booked many dozens of hotel rooms. I travel all the time. I won't be using them any... Read more

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Awful Customer Service! I ended up with (1) no credit on Hotels.com for 3 nights in a posh hotel because (2) I was foolish enough to book a "package" when I could have found a cheaper flight without hotels.com and (3) I did not receive confirmation of my flight within 24 hours of departure, so I called hotels.com customer service. Yes, I got confirmation alright! They DOUBLE BOOKED ME, the idiots! So then I go to the airport and Air India... Read more

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I was recently making a reservation on hotels.com on my computer, picked the date & hotel, when I click to book it, their site gave me an error message and ask to refresh the page, which I did, but when that happen their site changed the date of my reservation, when I realized what just happened I called the Hotel (Howard Johnson in Buenos Aires) and explain the what just happen, they told me to call Hotels.com, so I call Hotels.com and... Read more

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I used to like Hotels.com and always went to the site as a first resource to book my trips. I recently booked a trip to a favorite vacation spot where hotel rooms can be very pricey. I don't mind paying a bit more sometimes because it is a favorite place to vacation. Last night, I was looking on other travel sites to check room rates at the same hotel for the same time period. Imagine my surprise when I found the hotel I booked through... Read more

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I received THE worst customer service and was robbed of $317. I spoke to Michael, hotels.com customer service manager on 8/30, who was rude, unhelpful and badly informed. He claimed he couldn't transfer me to another rep, or his manager, he claimed he couldn't apply my existing credit (from a booking last year for yet another awful hotel booked thru hotels.com- the only reason I booked again with this company was to apply the credit!) I want to... Read more

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