Anonymous
map-marker Farmington, Missouri

Try to cancel the reservation and can’t get it done. People are stupid.

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Need to cancel a reservation and it will not allow it to pull up to cancel. Even though I have a number and the hotel says it is confirmed wish theres a phone number of someone you could talk to.
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Neil V Qek

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Refusing refund due.to hospitalization and then refusing to post review

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Hotels Com - Refusing refund due.to hospitalization and then refusing to post review
Hotels Com - Refusing refund due.to hospitalization and then refusing to post review - Image 2
Non flexible on canceling reservation due to hospitalization. Would not allow me to apply charges to new reservation.
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Loss:
$179
Cons:
  • Everything about hotelscom

Preferred solution: Full refund

User's recommendation: Do not use Hotels.com

Gabriel W Ifv

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Verified Reviewer

Réservation price

The price of the siesta Hotel and spa Is différent on my application and on the application of my sister from 4 To 7 march 2024 And i cant reserve Can you help me Gabrielwahnich@***.com 0033 6********
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Preferred solution: Price reduction

Sumeet A Mgr

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Verified Reviewer

Rewards problem

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Hello Team, My membership number is - 12526**** and have 3 active rewards nights but unable to redeem it. Can you please check and help to understand below 1. Till when are my reward nights active and last date by when can I redeem them. 2. If the cost of the hotel is more than the price available to me then can I pay over and above to book a better room. 3. Will appreciate if someone can connect with me via call / message. Regards, Sumeet
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Loss:
$500

Preferred solution: Resolution on rewards

Samim B Fpz

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Room that was reserved is not available

Hotels Com - Room that was reserved is not available
Hi I have booked an premium suite in celel aga gona no 1 Wyndham Istanbul old city but when I have check in they say your reservation room is not available now then they gave me in the middle of night one single room with single bed which I have asked I dont want give me my reservation room they contact the hotels.com and we cant do anything so I have requested to please solve this issue or get back refund my money because I dont want to pay for single room 100 pounds so as soon as you can please do something or not refund me thank you
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Loss:
$500

Preferred solution: Get me back my room or change the price or get me full refund that I will leave hotel now

User's recommendation: Don’t book online in this hotel

Adrianna R Rcz

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Verified Buyer

Trouble at hotel being harassed by workers

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Hotels Com - Trouble at hotel being harassed by workers
DoWhen my brother would walk in the door the Im guessing manager would ask my brother what he is doing here and harassing him and the woman started asking if he had a room and if he was ready to go now I find that very inappropriate and stereotyping him. I want a full refund and everyone to be aware they will Harrass you for your freedom of what to wear and being different
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Loss:
$207
Pros:
  • Very easy to find hotels fast

Preferred solution: Full refund

User's recommendation: Do not stay here

Dorothea S Yed

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Verified Reviewer

Refund

When I made the Reservation it was pay at property well you all took many from debit card then I paid with my credit card. I need a refund back on my debit card ending 6898 this is the second time this has happened. I need someone to call me ASAP
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Cons:
  • Remove after you say pay at property
  • You can notget no one when you need to

Preferred solution: Full refund

harneet k Agz

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Verified Reviewer

No Refund within Time Promised.

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I was supposed to only pay $25.00 for my room the rest of the cost paid by my reward points. The trick is I needed to pay by credit card as I reserved my hotel room. This was for Dev 17-18 ****. As of yet no refund and impossible to contact the company as I am referred to an AI agent and put into a loop of Can't-answer-that-please-sign-in (although I was signed in). Very annoyed - this is the second time Hotels.com has compromised my reward.
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Loss:
$204
Pros:
  • List many hotels
Cons:
  • Make booking and getting a rewards refund almost impossible

Preferred solution: Full refund

User's recommendation: Don't book through this company

Anonymous
map-marker Romeoville, Illinois

Did not honor cancellation policy

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Booked with Hotels.com. Opted for the 24 hour cancellation notice. 24 hours prior to my reservation, attempted to cancel through their app. App was down for the entire day. Attempted to call all day long did not get through until 7:30 PM. Refused to cancel my reservation due to the fact, it was less than 24 hours prior to check in.
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Joshna R Qam

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Verified Reviewer

Was told my package my all inclusive

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Hi.

I booked a hotel on the hotels.com app

There was no mention if the reservation included meals etc

I called hotels.com the same day and spoke to the agent and she also emailed me confirmation that the booking was all inclusive. I arrived at the resort and was told that my package was bed and breakfast.

Despite having an emailed confirmation and telephone confirmation no one is responding or taking responsibility.

This is bordering on a legal issue and breach and I have even sort legal advise on this. I have posted this emailed on social media and many followers are confirming that hotels.com needs to promise what was emailed to me

Furthermore the price I paid was not a bed and breakfast package as I did a price comparison

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Loss:
$3000
Cons:
  • Sell fake deals
Anonymous
map-marker Pretoria, Gauteng

Have to cancel a reservation cannot do it online . Thanks

Still waiting for confirmation of cancellation. Please need a response to confirm booking has been cancelled
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Uwe B Hgm

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Verified Reviewer

Fehlende Buchung auf meinem Konto

Meine Mitglieds-Nr lautet: 9540**** Bei meinem Konto wurde der Aufenthalt Reiseplannr: 727438****4095 (e-Mail UweBehrensHH@t-online.de) nicht dazugebucht. Bitte diese Buchung meinem Rewards gut schreiben. Danke Uwe Behrens
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Preferred solution: Losing rewards

Nikole.B33

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Verified Reviewer

They lied.

It took me 3 hours of talking to a representative just to check into the hotel I booked and paid for through Hotels.com. The card that hotel provided the place I was staying with a card that declined.

Not only was the person working the desk just rude, he would not speak to the representative at all. Therefore I had to stand there and relay the messages the entire time between the two. It got soo frustrating I actually left the property and just told the representative that once it had gotten resolved just to take care of it at a different hotel. I did not want to go back to the original one.

It had become a joke at this point but I was just tired and needed to just sleep. Well his words were, we just paid this one already. I asked if he could comp me a night because of the chaos then because when I went back to this hotel that had been paid, he still charged me extra for the room because it was "bigger" and the only one left.

I paid twice for 1 room that had an over 3 hour check in delay because of them and they lief about comping me another more peaceful night somewhere else. I have been loyal to them for years but will not give them another shred of business for the rest of my life.

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Loss:
$75
Cons:
  • Scam artists
  • Hold and never return to ur call

Preferred solution: Full refund

User's recommendation: RUNNN!! Too many better options for their crap.

1 comment
Guest

It sounds like your card declined. To pay for a larger room.

That’s all on the site you booked with and you. Definitely not the hotel’s fault. Also, you are not loyal to the hotel because you used a third party site to book the room. They are getting paid 70-80% of a much discounted rate.

That is why the front desk provided you with no help in dealing with the booking site. Next time book directly with the hotel and you won’t waste three hours.

Anonymous
map-marker Las Vegas, Nevada

Customer service was very helpful and polite

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Reservation cancelation. I reserved my reservation on the wrong date but customer service help me cancel it without questions asked.
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Tamara B Elx

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Verified Reviewer

Need help with a booking

Paying w/Cash. My Daughter usually Books for Me. This time I'm booking My own. But, there's No prompt to notate "PAYING CASH ON SITE...All I wanna do is get a Booking # so that way I have guaranteed Room ..
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Preferred solution: Reserve a room by Card. But pay Cash when I get to the Site

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