Hotels Com
Reviews and Complaints
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Verified ReviewerBad experience
Preferred solution: Full refund
User's recommendation: Don’t use site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkProblem booking
User's recommendation: Let them know they charge your card before you get there.
Made two reservations and they only recorded one.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerHotel didn't book my room!
I booked a room through Hotels.com, but when I arrived at the hotel, the desk clerk could not find it. I didn't panic, I found my "Itinerary number" from Hotels.com and gave it to her to search.
Nothing. I then contacted Hotels.com through their chat function in their app and the guy called the hotel receptionist, to which they argued for a bit, with the hotel clerk telling the Hotels.com guy that "sending an email doesn't book a room".
Eventually Hotels.com gave me a refund so I could book directly with the hotel, but it was $70 more expensive than what I originally booked it for.
TL;DR: Hotels.com emailed the hotel to book my reservation, but the hotel doesn't work that way. Took me an hour and $70 more to get a room booked at same hotel.
- Easy to find accomadations
- Not reliable
Preferred solution: Compensation for the additional $70 to book the same room for the same night.
User's recommendation: Confirm with the actual hotel if you booked through hotels.com!
Rewards
Bad hotel
User's recommendation: No way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI booked at hotel with them at support the best rate only to find out my friend who I was travelling with was paying half of my rate she booked with tve hotel and I friend contacting them and it was i
- Price is not better
Preferred solution: Price reduction
User's recommendation: Don’t book with them book directly with the hotel
Problème réservation
Preferred solution: Confirmation de réservation
I need my reservation to be corrected
Preferred solution: Correct the reservation dates. I arrived TODAY 2/25/24 for I Wk stay through 3/3/24
User's recommendation: Negative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy REWARDS NIGHTS ARE NOT POSTED
Preferred solution: Deliver product or service ordered
User's recommendation: Don't Trust Hotels.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montreal, QuebecHats off to 2 hotels.com employees
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot a question about a Egift card
- E-card delivery
- Did not recieve card
Preferred solution: Deliver product or service ordered
Resetting your app
I just made a reservation and when I checked it the days were wrong
- No pros will never use again
Customer Service is down
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