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Awful Customer Service! I ended up with (1) no credit on Hotels.com for 3 nights in a posh hotel because (2) I was foolish enough to book a "package" when I could have found a cheaper flight without hotels.com and (3) I did not receive confirmation of my flight within...
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#837831
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I was recently making a reservation on hotels.com on my computer, picked the date & hotel, when I click to book it, their site gave me an error message and ask to refresh the page, which I did, but when that happen their site changed the date of my reservation,...
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Buenos Aires, Autonomous City Of Buenos Aires
#724836
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I used to like Hotels.com and always went to the site as a first resource to book my trips. I recently booked a trip to a favorite vacation spot where hotel rooms can be very pricey. I don't mind paying a bit more sometimes because it is a favorite place to vacation....
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1.0
I didn't like
  • Really poor price guarantee policy
#695318
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I received THE worst customer service and was robbed of $317. I spoke to Michael, hotels.com customer service manager on 8/30, who was rude, unhelpful and badly informed. He claimed he couldn't transfer me to another rep, or his manager, he claimed he couldn't apply my...
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#692388
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Booked during "double point" stay. Didn't get the double, so I called them. They said I had to enter code but there was no code to enter. They refused to honor the double night for me, even though I booked from the link they sent me. Not an honest consolidator,...
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1.0
I didn't like
  • Lies
#667978
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For my stay in "San Antonio-days Inn Interstate Highway 35 North" on May 24 2015, I had made the booking through Hotels.com on May 18th and had made the full payment through online and the confirmation number for this booking is ""122539442646"". When I went to check...
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2.0
#645505
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My name is Tracie Jones, my phone number is 2054361780 & my Email.is ( Nobodys.perfect 19@gmail.com. (HELP, HELP,HELP. Your customer service lady who MESSED UP MY ORDER WAS VERY RUDE.) ( I Think she MESSED MY ORDER UP ON PURPOSEI MISSED MONEY BECAUSE OF THIS...
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#586215
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When you look at reviews of Hotels.com and Expedia you will see a continuing problem. Lies, more lies, problems with refunds, in complete bookings, no refunds, on hold for hours, dropped calls. Best advice, DO NOT USE ANY EXPEDIA PRODUCTS ESPECIALLY HOTELS.COM If you...
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1.0
I didn't like
  • Lies
  • Will not respond
#581696
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1. We booked a room via Hotels.com (parent company is Expedia.com) 2. The hotel wouldn't honor the 'room type' that we paid for via Hotels.com. 3. We give Hotels.com that feedback via their generated survey. 4. Hotels.com sends us an email saying they won't accept our...
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1.0
I didn't like
  • Response reaction
  • Bait-and-switch tactics
#573281
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When do you lack legitimacy? It happens when your customer service on the backend sucks. It happens when your customer service is structured to dismiss any and all concerns on the backend. What is the backend? The backend is after the sale. The backend is after...
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#512808
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