Product: Hotels Room Booking Clear all filters (17 of 17 reviews match)
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Then hotels.com closed my account for no reasons After wasting 39 minutes on the phone, i got to someone who identified the problem and promised they won’t call me back to address the matter. I waited to weeks and got no call. So I called back again, wasted more than...
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1.4
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Hotels Room Booking
#1129861
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I have booked twelve nights with Hotels.com via their app. The app occasionally advertises additional discounts off. I used that for a 4 night stretch and saved a total of $30.00 (over 4 nights). I went to redeem my free nights for staying 10 or more nights, and those...
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Hotels Room Booking
#1045375
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I had recently bought an hotels gift card and used it at a hotel with out issue. So my husband had me do the same thing this day. I purchased the gift card with some bit coin and went to the hotels.com site and made my reservation. Booked and paid for the motel room...
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1.4
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Hotels Room Booking
#1013550
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I booked a hotel through Expedia and they got the dates wrong and it ended up costing us double for a room.Because there were other big events happening that same period of time. That's why I booked a month in advance. The Customer service people don't speak very good...
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4.5
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Hotels Room Booking
I didn't like
  • Not applicable
#1008837
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Booked hotel rooms through hotels.com. Got to the hotel and they had no record of it whatsoever but the hotel gladly booked us that evening. When I got my credit card statement I was charged by hotels.com and by the hotel. I phoned hotels.com and they put me on a fake...
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1.0
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Hotels Room Booking
#892677
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Booked a room in Jackson, Tennessee then needed to change the date. They charged me twice and won't reverse it. I finally got to talk with someone on the phone and couldn't understand a word she was saying. This really stinks. Do not use Hotels.com. They have some...
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Hotels Room Booking
#840256
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I booked a room with Hotels.com for the local Double Tree Inn for a night for my daughter and wife. My daughter fell ill that day and was not able to go and we inquired to cancel or make a change in the date. We called the Double Tree Inn and were told 'No Way!. ...
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Hotels Room Booking
#509834
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I made a reservations with Hotels.com. during the submission of my request I attempted to call their 800# to confirm that there would be two beds in the room for me and my 17 year old son. The wait time was long and during that time I found a confirguration on the...
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Hotels Room Booking
#389057
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I made a hotel reservation on hotels.com for the first time. When I got to the hotel (a Quality Inn in Ripley West Virginia), the hotel had no record of the reservation. I called hotels.com, and I had to speak to two individuals with limited English for 20 minutes to...
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Ripley, West Virginia
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Hotels Room Booking
#350101
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I booked 7 hotel rooms with hotels.com. The rate on the site was $89 (nonrefundable) for a guestroom with 2 queen beds. When I received the confirmation email I noticed that the 7 rooms were booked correctly but then there was a separate line for preferences further...
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Anonymous
Anonymous

Bait and switch or me as well. They changed my check-in date AND the type of room. This has happened twice. The first time I just thought it was my silly mistake, but today, I...

nikalseyn
nikalseyn

This is a good example of why no one should ever book a flight, hotel room, etc. from these companies. They only really act as a middleman and when you have a problem, you are...

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Hotels Room Booking
#341064
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