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Booked a room for 2 nights through Hotels.com and found out from other guests that I paid 50% more than they did by booking directly with hotel. One friend's room was also superior in terms of location and layout to mine - despite the room rate being significantly less than mine.

I informed Hotels.com of the circumstances and requested a refund since they have a "Price Match Guarantee". Hotels.com basically told me to "shove it".

They made no effort to appease an unhappy customer. My recommendation to everyone out there: DO NOT BOOK HOTELS THROUGH HOTELS.COM

Monetary Loss: $100.

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Anonymous
Hancock, Michigan, United States #1349945

Do not book with ANY OTA. I work for a hotel.

Just call us and ask for the best price if you're cheap. It will be the same price they charge you minus the commission they make.

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