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These people LIARS .. I booked my hotel through them to get the rewards money they promised and when I went later to check on them, they were not there .. They said sorry you don't exist .. I stayed at the booked hotel (my part of the deal) and returned home to check...
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3.2
I liked
  • Most ammenities were fine
#1396529
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Paid for a sleep and park. REservation printed out said parking was free, but didn't state the length of time, so hotel would not honor. upoin con tacting Hotels.com they called hotel asking them to eat the cost of parking, but they wouldn't give them any compensation....
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1.0
#1355977
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Went to the Hotels.com website and selected an offer for lodging in the Grand NYC hotel for one night at $129. This price was CLEARLY MARKED and HIGHLY emphasized. The reservation was non-refundable. I paid using Paypal and received a confirmation receipt for over...
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Anonymous
Direct Line

And this is /precisely/ why hotels recommend people don't use 3rd party websites. Not only are they misleading about hidden fees and taxes, once you pre-pay with them you are ...

I didn't like
  • Response reaction
  • Customer care support
  • Bait-and-switch tactics
#1306357
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I booked a room thru their website. Rate shown was initially $120 CAD, then dropped to $108, at which point I booked it and supplied my credit card info. To my surprise they charged me $164.94. I then began a series of emails with their Customer Care people asking for...
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1.0
I didn't like
  • Biiled charges
  • Customer care support
  • Bait-and-switch tactics
#1302800
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On June 11, I booked three hotel rooms for a trip to Europe at a Holiday Inn using hotels.com. When booking the rooms, I checked the box saying "Reserve with deposit" which was the "Pay at hotel" option and which also said "Cancel for free right up until the hotel's...
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Anonymous
Common Sense Is Not So Common

Do you not understand what the words "reserve with deposit" mean? It clearly states that you are creating a reservation and /paying a deposit/. In other words, a pre-payment. ...

#1278119
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Ok so I have/had an account with Hotel.com for awhile. I had been making reservations with them in good faith that the hotel nights that I had booked through them would count towards their rewards program. Now in the past I had no problem. The last few times that I had...
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2.4
#1219445
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Hotels - False advertising
I made a hotel reservation with hotels.com for december 2017 and after my stay I received an e-mail offering a US$ 50 discount coupon for one future hotel booking of US$ 350 or more, under the condition that I gave a review for the hotel I stayed in. This promotion was...
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#1213233
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My wife and I booked a hotel on Hotels.com for a family vacation with our two teenage sons in Ibiza. We learned later that the hotel is targeted to young male homosexuals. Upon attempting to cancel this reservation, which is still four months from now, we learned that...
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Bahia De Sant Antoni, Illes Balears
#1194868
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Hotels - Price match is more like a boxing match

Hotels.com has a price match if you find something cheaper on another website it's just getting them to honor it their customer service must be taught to find every reason in the book to not give you the difference back on your credit card it is so frustrating that you're better off just going to the website that the price is lower good luck trying
1.3
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Value for money
#1157213
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Contact Hotels

Mailing Address:
Hotels.com LP headquarters
10440 North Central Expressway Suite 400
Dallas, Texas 75231
United States
Phone:
(800) 246-8357
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This company is extremely dishonest and disrespectful. First and foremost, they do not honor their policy of offering one free night’s stay for ten nights booked. I had accumulated lots of nights toward a free stay. Then hotels.com closed my account for no reasons...
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1.4
#1129861
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