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I booked a room with Hotels.com for the local Double Tree Inn for a night for my daughter and wife. My daughter fell ill that day and was not able to go and we inquired to cancel or make a change in the date. We called the Double Tree Inn and were told 'No Way!. ...
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#509834
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i booked a hotel on line for 78 dollars i got a confirmation email but the web page showed the wrong date. when i called to correct the problem i was told the price had gone up since i booked it and it was now 96 dollars and it would cost me one dollar more for them to...
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Hiawassee, Georgia
#489750
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Hi - Sadly, I have to agree. I have used hotels.com for 3 years and never had a problem. Their customer service was world class. Over the past 6 months, they have changed their customer service to a call center in southeast asia/india. AWFUL AWFUL AWFUL. I made an...
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#479063
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This company lists hotel reviews from customers but refuses to list some adverse reviews. This constitutes a serious fraud because they provide misleading information on their customer reviews of the hotels that Hotels.com advertises and represents. I submitted two...
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Anonymous
whatisthedeal

I just had the same experience. They rejected my first review saying it either contained:ProfanitySpecific price informationpersonal information or personal attack.My review ...

Puerto Vallarta, Jal
#477269
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I booked a 3 star hotel for 3 nights in Dec 2013 I ended up in a dump stake, nasty, I had to buy bedding to sleep because the sheets and blankets were so rough when I contacted Hotels.com they stated they had no control over what the hotel reported if they said they...
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Anonymous
Jerrald

I'm sorry to hear about your loss. That's really disappointing. From now on you may use theholidayhotels.com In their network of hotels they've more hotels than any ever site ...

#466499
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On 11/02/2013 I booked a hotel room in Chicago at Embassy Suites thru http://Hotels.com. I received a confirmation saying the room was booked etc. Upon arrival Embassy Suites had no record of it and were fully booked. I called http://Hotels.com who admitted they made a...
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#456067
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I tried book from hotels.com to hotel. I filled all personal and credit card information. Hotels.com bugged, and said, "booking is failed, try again later or call to customer service via phone." (or something) I didn't call, I didn't receive any emails from hotels.com...
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#454511
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My husband and I needed a hotel as we were tired from a day of driving and desperately needed a good night's sleep. While in the car, I went to Hotels.com and found a Hampton Inn in Madison, WI. It was perfect and gave us a place to end the day, and by the time we...
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#445710
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I was checking out destinations for a girls getaway, made resv at a casino resort, no prob. We decided to chg plans, so I cancelled those resv and made resv at a diff destination. Without warning, they used my credit card to prepay the room for 4 days... $355. I...
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nikalseyn
nikalseyn

The new trick on hotel websites is to show as your first option(s) lower priced rooms but as "pre-pay" rates. Meaning, you pay at booking and often are unable to cancel if you...

#442903
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After traveling all day to Sihanoukville, Cambodia my wife and I arrived at a hotel we booked and paid for through hotels.com. This was an advance payment, no refund. We get to the hotel around 6PM and are told by the hotel they do not have the room we booked due to...
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Phnom Penh, Phnom Penh
#441256
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