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1. We booked a room via Hotels.com (parent company is Expedia.com) 2. The hotel wouldn't honor the 'room type' that we paid for via Hotels.com. 3. We give Hotels.com that feedback via their generated survey. 4. Hotels.com sends us an email saying they won't accept our...
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1.0
I didn't like
  • Bait-and-switch tactics
  • Response reaction
#573281
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When do you lack legitimacy? It happens when your customer service on the backend sucks. It happens when your customer service is structured to dismiss any and all concerns on the backend. What is the backend? The backend is after the sale. The backend is after...
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#512808
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I booked a room with Hotels.com for the local Double Tree Inn for a night for my daughter and wife. My daughter fell ill that day and was not able to go and we inquired to cancel or make a change in the date. We called the Double Tree Inn and were told 'No Way!. ...
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#509834
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i booked a hotel on line for 78 dollars i got a confirmation email but the web page showed the wrong date. when i called to correct the problem i was told the price had gone up since i booked it and it was now 96 dollars and it would cost me one dollar more for them to...
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Hiawassee, Georgia
#489750
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Hi - Sadly, I have to agree. I have used hotels.com for 3 years and never had a problem. Their customer service was world class. Over the past 6 months, they have changed their customer service to a call center in southeast asia/india. AWFUL AWFUL AWFUL. I made an...
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#479063
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This company lists hotel reviews from customers but refuses to list some adverse reviews. This constitutes a serious fraud because they provide misleading information on their customer reviews of the hotels that Hotels.com advertises and represents. I submitted two...
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Anonymous
whatisthedeal

I just had the same experience. They rejected my first review saying it either contained:ProfanitySpecific price informationpersonal information or personal attack.My review ...

Puerto Vallarta, Jal
#477269
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I booked a 3 star hotel for 3 nights in Dec 2013 I ended up in a dump stake, nasty, I had to buy bedding to sleep because the sheets and blankets were so rough when I contacted Hotels.com they stated they had no control over what the hotel reported if they said they...
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Anonymous
Jerrald

I'm sorry to hear about your loss. That's really disappointing. From now on you may use theholidayhotels.com In their network of hotels they've more hotels than any ever site ...

#466499
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On 11/02/2013 I booked a hotel room in Chicago at Embassy Suites thru http://Hotels.com. I received a confirmation saying the room was booked etc. Upon arrival Embassy Suites had no record of it and were fully booked. I called http://Hotels.com who admitted they made a...
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#456067
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I tried book from hotels.com to hotel. I filled all personal and credit card information. Hotels.com bugged, and said, "booking is failed, try again later or call to customer service via phone." (or something) I didn't call, I didn't receive any emails from hotels.com...
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#454511
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My husband and I needed a hotel as we were tired from a day of driving and desperately needed a good night's sleep. While in the car, I went to Hotels.com and found a Hampton Inn in Madison, WI. It was perfect and gave us a place to end the day, and by the time we...
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#445710
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